How much is shipping?We charge a flat rate of £5.99 for next working day delivery
When will my order arrive?Shipping to the UK: orders placed before 5:30pm Monday to Thursday will arrive the next working day (between 8am and 8pm). Orders placed on a Friday, Saturday or Sunday will arrive on Tuesday (between 8am and 8pm).
Please note some orders placed on Friday before 5:30pm may be delivered on Saturday (between 8am and 8pm).
Shipping to Ireland: orders placed before 12 midday Monday to Friday will arrive in 2 to 3 working days. Orders placed on a Saturday or Sunday will arrive by Thursday.
We are closed bank holidays, therefore this will affect your delivery.
Who will deliver my order?Evri (UK deliveries) or DPD (Ireland deliveries).
Can I track my order?Yes, Naturalizer and the parcel carrier will email you a tracking number once your order has shipped. You can track your package through the carrier sites below:
Signature on deliveryA signature is required on delivery. If you are not in when the parcel arrives your driver will automatically make three attempts to deliver your parcel - usually on consecutive days - before returning the parcel to the depot to await further instructions. If you have missed the first attempt, they will leave a card notifying you of the next delivery date.
Alternatively you can contact the courier to arrange delivery to a neighbour or safe place.